Privacy policy
Last Updated: August 2026
At Ellington Creations, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.
INFORMATION WE COLLECT
When you place an order or contact us, we may collect information such as:
Your name
Email address
Phone number
Billing and shipping address
Orders and personalization details
Photos, artwork, or other files you provide for customized products
Information you provide when contacting us with questions or concerns
Payment information is processed through our third-party payment providers. Ellington Creations does not need to retain your full credit or debit card information.
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
Process and fulfill your orders
Create personalized and customized products
Ship your purchases
Communicate with you about your order
Respond to questions, request, or customer service concers
Improve our products and website
Prevent fraud or unauthorized transactions
Comply with applicable legal requirements
CUSTOMER PHOTOS & PERSONALIZED DESIGNS
If you provide photographs, logos, artwork, names, or other materials for a customer order, we use them only as necessary to create and fulfill your order.
We will not sell your personal photos or submitted artwork to a third party.
We may use your personalized item or customer submitted images for advertising or social media purposes only.
SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share necessary information with trusted third-party service providers when need to operate our business, including:
Payment processors
Website and e-commerce providers
Shipping carriers
Technology and service providers
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, or to protect or business, customers, or others from fraud or unauthorized activity.
PAYMENT INFORMATION
Payments may be processed through third-party payment processors. Your payment information is handled according to the privacy policies and security practices of those providers.
Ellington Creations does not intentionally store full credit card numbers or security codes.
COOKIES & WEBSITE TECHNOLOGIES
Our website or third-party services used on our website may use cookies or similar technologies to help the website function properly, remember preferences, understand website traffic, and improve the customer experience.
You may be able to adjust cookie setting through your browser or device.
DATA SECURITY
We may take reasonable steps to protect the personal information we collect. However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer services, maintain business records, resolve disputes, prevent fraud, and comply with legal or tax obligations.
THIRD-PARTY WEBSITES
Our website may contain links to third-party website services. Ellington Creations is not responsible for privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies for any third-party website you visit.
YOUR PRIVACY RIGHS
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact Ellington Creations using the contact information provided on our website.
POLICY CHANGES
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
CONTACT US
If you have questions about this Privacy Policy or how your information is handled, please contact Ellington Creations through the contact information provided on our website.
By using our website or placing an order, you acknowledge that you have read and understand this Privacy Policy.